CrownPokies Cookie Policy
At CrownPokies, we believe that transparency is the foundation of a trusted relationship with our players. This Cookie Policy explains how we use cookies and similar tracking technologies on our website, crownpokies.com. Whether you access us through a browser, use the crown pokies app, or visit via a mobile device, this policy applies to your experience. By continuing to use our platform — including the crownpokies casino login page or any other section of the site — you consent to our use of cookies as described below.
What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They help us recognise your browser, remember your preferences, and deliver a more personalised experience. At CrownPokies, we use both first-party cookies (set directly by us) and third-party cookies (set by our trusted partners and service providers). These technologies allow us to run our platform efficiently and securely.
Why We Use Cookies
Our CrownPokies platform relies on cookies for a number of essential and functional purposes. Without certain cookies, features such as crownpokies login authentication, session management, and payment processing would not function correctly. We also use cookies to analyse how players interact with our site so we can continually improve what we offer.
We use cookies for the following key reasons:
- To keep you securely logged in during your session via the crownpokies casino login system
- To remember your language preference and display settings
- To process your deposits, withdrawals, and bonus activations smoothly
- To protect your account from fraud and unauthorised access
- To monitor performance and identify technical issues on our site
- To measure the effectiveness of our promotional campaigns, including crownpokies bonus offers and the crownpokies no deposit bonus
- To deliver relevant content based on your activity and preferences
Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the operation of the CrownPokies casino app and website. They enable core functions such as account access, session security, and navigation. Without these cookies, we cannot provide the services you have requested. You cannot opt out of strictly necessary cookies while continuing to use our platform.
Functional Cookies
We use functional cookies to remember your choices and provide enhanced features. For example, we may store your preferred currency (from our supported options including EUR, USD, AUD, BTC, ETH, and others) and your game lobby layout. Our CrownPokies team uses these cookies to ensure a consistent experience every time you return.
Analytics and Performance Cookies
At CrownPokies, we collect anonymised data about how visitors use our website. This includes pages visited, time spent on the site, and navigation paths. We use this information to improve the crown pokies casino experience for all our players. These cookies do not identify you personally — they help us understand patterns and optimise our services accordingly.
Marketing and Targeting Cookies
We and our trusted third-party partners may set marketing cookies to deliver relevant advertisements and promotional content. These may relate to our welcome pack, weekly reload offers, the crownpokies casino bonus programme, and seasonal promotions. Our CrownPokies marketing cookies track interactions across sessions and may share data with advertising networks to help us reach new players and re-engage existing ones.
Third-Party Cookies
Our crownpokies.com website integrates with a number of third-party services, including game providers such as NetEnt, Play'n GO, Pragmatic Play, and BGaming. These providers may set their own cookies when you load their games. We also work with payment processors, live chat providers, and analytics platforms that may place cookies on your device. We do not control third-party cookies directly — we encourage you to review the privacy and cookie policies of these providers for more information.
Cookies and the CrownPokies App
If you access our services through the crown pokies app or the crownpokies casino app on a mobile device, similar tracking technologies may be used. These may include mobile identifiers and in-app analytics tools that function similarly to browser cookies. The same consent principles apply — by using the app, you agree to our use of these technologies as described in this policy.
How to Manage Your Cookie Preferences
We give you control over non-essential cookies. You can manage your preferences at any time through our cookie consent tool, which is accessible from the footer of our website. Additionally, most web browsers allow you to control cookies through their settings. You can typically:
- View which cookies are stored on your device
- Delete all or specific cookies at any time
- Block cookies from specific websites or all websites
- Set your browser to notify you when a cookie is being set
Please be aware that restricting cookies on CrownPokies may affect your ability to use certain features. For instance, disabling strictly necessary cookies may prevent you from accessing the crownpokies login page or completing transactions. We recommend keeping essential cookies enabled for the best experience.
Cookie Retention Periods
Different cookies we use have different lifespans. Session cookies are temporary and are deleted when you close your browser. Persistent cookies remain on your device for a set period or until you delete them manually. Our CrownPokies analytics and functional cookies are typically retained for between 30 days and 24 months, depending on their purpose. We regularly review the cookies we use and their retention periods to ensure we only store data for as long as necessary.
Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or applicable regulations. When we make significant changes, we will notify you via a banner on our website or through your registered email. We encourage you to review this page periodically. Continued use of the crown pokies platform after any changes constitutes your acceptance of the updated policy.
Contact Us
CrownPokies is owned and operated by Novatrix SRL, incorporated under the laws of Costa Rica (company registration number 3-102-893958), and operates under E-gaming License No. 0000002 issued by the Tobique Gaming Commission. If you have any questions about how we use cookies or wish to exercise your data rights, please contact our support team:
- Email: [email protected]
- Live Chat: available 24/7 directly on our website
Our CrownPokies support agents are available around the clock and can assist you in English as well as multiple other languages through our integrated translation service. We are committed to responding to all data and privacy-related enquiries promptly and transparently.