Responsible Gaming at CrownPokies Online Casino

Our Commitment to Player Wellbeing

Here at CrownPokies, we understand that for some players, gambling can become problematic. We take this seriously. Our platform is designed with player safety in mind, and we actively provide resources to help you recognise the signs of problem gambling and take action before things become harmful. We encourage all players to treat gaming as entertainment — not as a way to earn money or escape personal difficulties.

At Crown Pokies, we are fully licensed and regulated by the Tobique Gaming Commission under E-gaming License No. 0000002. Our operator, Novatrix SRL, is legally obligated to uphold responsible gaming standards, and we embrace these obligations wholeheartedly. Our responsible gaming framework is continuously reviewed and updated to reflect best practices in player protection.

Responsible Gaming Tools We Provide

We at CrownPokies offer a wide range of tools that empower you to manage your gaming habits effectively. These tools are available directly through your account settings, and our support team is always on hand to help you activate them.

Deposit Limits

You can set daily, weekly, or monthly deposit limits on your Crown Pokies account. This ensures you never spend more than you're comfortable with. Our minimum deposit starts from just 20 EUR, and you have full control over how much you deposit over any given period. Once a limit is set, any reduction takes effect immediately, while increases may require a short cooling-off period.

Session Time Limits

At CrownPokies, we allow you to set time reminders and session limits so you're always aware of how long you've been playing. Keeping track of time is one of the simplest and most effective ways to maintain healthy gaming habits.

Wagering Limits

Our Crown Pokies platform lets you place restrictions on the total amount you're willing to wager within a specific timeframe. This is especially useful if you want to enjoy our slots and live casino games without risking more than your personal budget allows.

Loss Limits

We at CrownPokies provide loss limit settings that cap the amount you can lose in a given period. Once you've reached your limit, you won't be able to place any more bets until the period resets — keeping your finances firmly in check.

Reality Checks

Our CrownPokies platform sends you regular pop-up reminders during your gaming sessions, showing you how long you've been playing and how much you've spent. These reality checks are a gentle but effective way to stay grounded and make informed decisions.

Self-Exclusion

If you feel that you need a longer break from gaming, Crown Pokies offers self-exclusion options ranging from a temporary timeout to a permanent closure of your account. During a self-exclusion period, you will not be able to access your account, and we will cease all marketing communications directed at you.

• Cooling-off period: Short break of 24 hours, 7 days, or 30 days
• Extended self-exclusion: 3 months, 6 months, or 1 year
• Permanent exclusion: Full closure of your Crown Pokies account with no possibility of reopening

To activate self-exclusion, please contact our support team via live chat or email at [email protected]. We will process your request promptly and with full confidentiality.

Recognising Problem Gambling

We at CrownPokies encourage every player to regularly reflect on their gaming behaviour. Problem gambling can develop gradually, and it's important to be aware of the warning signs. Ask yourself the following questions honestly:

• Do you spend more money on gambling than you can afford?
• Do you gamble to escape stress, anxiety, or personal problems?
• Have you ever lied to friends or family about your gambling habits?
• Do you feel restless or irritable when you try to cut back on gambling?
• Have you tried and failed to control your gambling behaviour?
• Do you chase losses by continuing to play after significant losses?

If you answered yes to one or more of these questions, we strongly encourage you to use the responsible gaming tools available on our Crown Pokies platform or to seek help from a professional organisation.

External Support Organisations

Here at CrownPokies, we are committed to connecting players with the right help when they need it. Below are some trusted external organisations that offer free, confidential support for problem gambling:

We at CrownPokies strongly encourage players who feel they may be struggling to reach out to these organisations without hesitation. Their services are free, confidential, and staffed by experienced professionals.

Protecting Minors

At Crown Pokies, we have a strict zero-tolerance policy regarding underage gambling. Our platform is exclusively for players aged 18 and over, and we require age verification as part of our registration and KYC processes. We at CrownPokies will never knowingly allow a minor to open or operate an account.

If you share a device with younger family members, we encourage you to use parental control software to prevent access to gambling websites. Trusted tools include:

• Net Nanny – netnanny.com
• Cybersitter – cybersitter.com
• Gamban – gamban.com (blocks gambling sites across all devices)

We at CrownPokies take the protection of minors extremely seriously, and we actively support initiatives that promote safer online environments for young people.

Our Responsible Gaming Principles

At Crown Pokies, our responsible gaming philosophy is built on three core principles:

1. Transparency: We provide clear, honest information about odds, risks, and gaming mechanics so you can always make informed decisions.
2. Empowerment: Our CrownPokies tools put control firmly in your hands, allowing you to set boundaries that match your personal comfort level.
3. Support: We are here for you — not just for gaming, but for your wellbeing. Our 24/7 support team at Crown Pokies is always ready to assist with responsible gaming requests.