CrownPokies Casino Privacy Policy

At Crown Pokies, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our platform at crownpokies.com, use the CrownPokies app, or interact with any of our services. By creating an account or using our website, you agree to the practices described in this document. We are committed to handling your data responsibly and transparently at all times.

CrownPokies Casino is owned and operated by Novatrix SRL, incorporated under the laws of Costa Rica (company registration number 3-102-893958), with its registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. We operate under E-gaming License No. 0000002 issued by the Tobique Gaming Commission. As the data controller, we are responsible for how your personal information is managed across our platform.

Information We Collect

When you register, use the CrownPokies login page, or interact with our services, we collect various categories of personal data. Our data collection practices are designed to fulfill legal and regulatory obligations, provide quality services, and protect both you and our platform from fraud.

Personal Identification Data

Full name, date of birth, and nationality
Email address and phone number
Residential address and country of residence
Government-issued ID documents for identity verification (KYC)
Username and password associated with your crownpokies login credentials

Financial and Transaction Data

Payment method details, including Visa, MasterCard, e-wallets, bank transfer, and cryptocurrency wallet addresses
Deposit and withdrawal history, including amounts and timestamps
Currency preferences (EUR, USD, CAD, AUD, NOK, NZD, BTC, ETH, LTC, and others)

Technical and Usage Data

IP address, browser type, and device information
Data collected through the CrownPokies Casino app or mobile browser sessions
Pages visited, time spent on site, and click activity
Cookie data and tracking pixels (see our Cookie section below)

How We Use Your Information

Here at CrownPokies, we use the data we collect for clearly defined purposes. We do not sell your personal information to third parties, and we do not use it for purposes beyond what is described in this policy.

To verify your identity and process your crownpokies casino login securely
To process deposits and withdrawals through your chosen payment methods
To deliver bonuses, including the CrownPokies bonus offers such as our Welcome Pack, Tuesday Free Spins, and Birthday Bonus
To comply with anti-money laundering (AML) and Know Your Customer (KYC) regulations
To send you promotional communications if you have opted in, including information about the crownpokies casino bonus and seasonal promotions
To operate responsible gambling tools and enforce player protection measures
To improve the functionality of our platform and the CrownPokies Casino app
To respond to support requests submitted via LiveChat or [email protected]

Cookies and Tracking Technologies

Our CrownPokies platform uses cookies and similar technologies to enhance your experience, remember your preferences, and analyze how our services are used. When you visit crownpokies.com or use the CrownPokies app, cookies may be placed on your device.

We use the following types of cookies:

Essential cookies: Required for the site to function, including session management and secure crownpokies login functionality
Analytics cookies: Help us understand user behavior and improve our platform
Marketing cookies: Used to deliver relevant promotional content related to crownpokies bonus offers
Preference cookies: Store your language and currency settings

You may control cookie settings through your browser preferences. However, disabling essential cookies may affect your ability to access our services or complete the CrownPokies casino login process.

Data Sharing and Third Parties

At CrownPokies Casino, we may share your data with trusted third parties only when necessary and in accordance with applicable law. These include:

Payment processors and financial institutions handling your transactions
Identity verification and KYC service providers
Game providers such as NetEnt, Play'n GO, Pragmatic Play, BGaming, and others who power our gaming library
Regulatory authorities and law enforcement when required by law
Technical service providers supporting the operation of the CrownPokies Casino app and website infrastructure

We require all third-party partners to respect the security of your data and to treat it in accordance with applicable data protection laws. We do not authorize them to use your data for their own marketing purposes.

Data Security and Retention

We at CrownPokies implement industry-standard technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. These include SSL encryption, secure server environments, and access controls for internal staff.

We retain your personal data for as long as your account remains active or as required by law. In the event of account closure, we may retain certain data for up to five years to comply with legal and regulatory obligations, including AML requirements.

Your Rights

Our Crown Pokies platform respects your rights in relation to your personal data. Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data, subject to legal retention requirements
Object to or restrict the processing of your data
Withdraw consent for marketing communications at any time
Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at [email protected]. Our support team is available 24/7 and can assist you in English as well as numerous other languages through our integrated translation service.

Responsible Gambling and Data

We at CrownPokies Casino use certain personal data — including your gaming history and deposit patterns — as part of our responsible gambling obligations. This allows us to identify potentially harmful behavior and take appropriate action to protect players. We may use this information to apply account limits or reach out if we detect signs of problem gambling.

Changes to This Policy

Our CrownPokies privacy practices may be updated from time to time to reflect changes in law, regulation, or our services. When we make material changes, we will notify you via email or a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data at CrownPokies, please do not hesitate to reach out. You can contact us via LiveChat on our website or by emailing [email protected]. We are available around the clock and committed to resolving your queries promptly and professionally.